Frequently Asked Questions

Resin jewelry is made from epoxy resin, a durable plastic material that starts as a liquid and hardens when cured. It's perfect for embedding flowers, glitter, pigments, and other decorative elements to create unique, one-of-a-kind pieces.

Yes! When properly cured, resin jewelry is very durable and water-resistant. However, we recommend avoiding prolonged exposure to direct sunlight and not wearing your pieces while swimming or showering to maintain their beauty.

Wipe gently with a soft, damp cloth. Avoid harsh chemicals, direct sunlight for extended periods, and extreme heat. Store your pieces in a cool, dry place away from direct sunlight.

Absolutely! We love creating custom pieces. You can personalize keychains with names, choose your own color combinations, or even request completely custom designs. Just reach out via WhatsApp with your ideas!

Custom orders typically take 5-7 business days to create, plus shipping time. More complex designs may take a bit longer. We'll provide a timeline when you place your order.

For most custom orders, we can share a mockup or color sample before proceeding with the final piece. This way, you can approve the design before we start crafting.

We accept Cash on Delivery (COD) across Pakistan, bank transfers (JazzCash, EasyPaisa), and direct bank deposit. COD is our most popular payment option!

Yes! COD is available for all orders across Pakistan. You pay when your order arrives at your doorstep - no advance payment needed.

Product prices include the item only. Shipping charges apply based on your location. Orders above PKR 3,000 may qualify for free shipping. COD has no extra charges.

Delivery typically takes 3-5 business days for major cities (Lahore, Karachi, Islamabad) and 5-7 days for other areas across Pakistan. You'll receive a tracking number once your order ships.

Yes! We deliver to all cities and towns across Pakistan. Whether you're in a major city or a smaller town, we'll get your order to you.

Yes! Once your order ships, we'll share a tracking number via WhatsApp or SMS so you can monitor your package's journey.

We accept returns within 7 days of delivery if the item is damaged or defective. Custom/personalized orders cannot be returned unless there's a manufacturing defect. Please check our Refund Policy page for details.

We carefully package all items, but if something arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or refund.

Exchanges are available for non-customized items within 7 days of delivery. The item must be unused and in original condition. Please reach out on WhatsApp to initiate an exchange.